Sensitive Skin Starter Kit

Items ordered and paid for will ship within 1–3 business days (excluding weekends and public holidays), unless otherwise noted in the description of the product. After leaving our facility, our logistics partner typically delivers in 2–5 business days for local purchases. Please note that International orders can take up to 4 weeks to arrive and the time frame that this takes is totally out of our hands. You will receive an email notification from us that contains tracking information once your order has been shipped.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant projected delay in shipping of your order, we will contact you prior shipping via the information you have provided during checkout.

Shipping Rates:

• West Malaysia RM5 per kg, Free Shipping with purchase over RM150
• East Malaysia RM10 per kg, Reduced Shipping to RM8 with purchase over RM150
• Above rates subject to change. Please refer to our checkout page for the latest shipping rates.

Please let us know at support@beeul.com or Whatsapp us at 601133136697 if your order has been damaged during transit. It would be best to take photos of the parcel and the goods inside once your orders have arrived for proof.

BEEUL Money Back Guarantee

All orders placed on our official website (beeul.com) are eligible for our BEEUL Money Back Guarantee. Customers have a 14-day money-back guarantee. Your satisfaction is our top priority and we will do what we can to ensure your happiness with every purchase. Please do not hesitate to reach out to us at support@beeul.com or Whatsapp us at 601133136697 at any time if you are unhappy with your order.

If you have any problems with your order (not received, not what you were expecting, etc. ) PLEASE contact us so that we can make it right. We truly want to please our customers and will always try our hardest to resolve any situations that come up.

 

Return Policy: 14-days

Customers can request a full refund within 14 days of receiving their items if they were found to be less than satisfactory under any circumstances, which means you have 14 days from the time you receive your item to return it. Please contact us within 14 days of purchase to ensure that we'll be able to issue a refund.

 

To initiate a refund, please contact us at support@beeul.com or Whatsapp us at 601133136697. Your feedback on your experience would be much appreciated so that we can improve our products and services in the future. If your refund request is approved, we will notify you via email or phone.

 

To be eligible for a return, the item must be in the same condition as you received it, unused or unworn, with tags attached, and in its original packaging. You will also need your receipt or proof of purchase.

 

If your return is accepted, we will send you a return label and instructions on how and where to send your package. Merchandise returned without first requesting a return will not be accepted.

 

If you have any questions about returns, please email us at support@beeul.com or Whatsapp us at 601133136697. If you receive a damaged or incorrect item, we can investigate and rectify the problem. Certain types of products cannot be returned, such as merchandise (such as special order or personalized items) and personal care products (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. If you have any questions or concerns about a particular product, please contact us. Sale items and gift cards cannot be returned as well.