Returns
Returns and refunds
If something arrives damaged, or we send the wrong thing, we put it right. Here is exactly what is covered and how to ask.
Making a claim takes four steps
Message us
WhatsApp or email support@beeul.com. Either is fine.
Give us your order number
It is on your confirmation email, and it starts with a #.
Tell us what happened
A sentence is enough. If your skin reacted, what it did and when helps us improve the guidance for the next person.
We confirm and refund
We aim to reply within one business day and will tell you whether anything needs returning. Refunds go back to the original payment method.
Standard returns
Separate from our returns policy, and simpler, because these are our mistakes rather than a question of fit:
- Damaged in transit. Photograph the outer parcel before unpacking, then the contents. We replace it.
- Wrong item sent. Send a photo and your order number. We replace it and cover the return.
- Unopened and unused. Return within 14 days of delivery in its original packaging for a refund.
Please raise transit damage within 48 hours of delivery where you can — couriers will not accept a claim indefinitely.
What is not covered
Products bought from a reseller rather than from us or our official Shopee, Lazada and TikTok Shop stores. We do not distribute through agents, so we cannot verify what was in the tube.
Want to make a claim?
Message us with your order number. No forms, no queue.
Mon–Fri, 10am–10pm (MYT)